While booking a GoCar, you must have come across the Flex packages. But have you ever wondered, what are these packages for?
Generally, the Flex package gives you the travel flexibility you need for a stress-free experience while driving a GoCar.
With a fee of RM5.00 per booking, You are given:
- The flexibility for a late return is up to 30 minutes.
- Eligible for a refund without the excess fee. The refund is in GoPocket Points.
- Unlimited count to change the time and date of your reservation
However, you are not eligible for all 3 above if you opt for the Basic Package.
*Please note that Flex package will be set as default on every Round Trip booking.
What is the cost for the Flex package?
A fee of RM5 will incur when you choose the Premium Flex package hence protecting your reservation. Should you opt for the Basic package, no charges will be imposed on you.
Package | Basic | Premium Flex |
Benefits | • A late return fee is applied •Refund is not available •Change of date & time of reservation is not allowed | • Late return up to 30 minutes •Refund is available •Unlimited change of Time & Date |
Fee | FREE | RM5.00/booking |
How do I opt for Premium Flex Package?
The Basic and Premium Flex will appear on the same page as the Collision Damage Waiver (CDW) add-on page. Follow the steps below for better illustration.
Step 1: In your GoCar app, click Sharing and then Round Trip.
Step 2: After selecting your preferred booking date and time, select your vehicle and click Book Now. You will then be prompted to Value Add-Ons page and you may select your Flex package.
Now that you know what the Flex packages are for, remember to select one that will provide you with the flexibility for a stress-free GoCar experience.
If you need any assistance, please do not hesitate to contact us at 1300-30-2633 or email us at marketing@gocar.my
在预订GoCar时，您一定遇到了Flex套餐。但您是否曾想过，这些套餐是用来做什么的呢？
通常，Flex套餐为您提供了驾驶GoCar时所需的出行灵活性，让您轻松无忧。
每次预订收取RM5.00的费用，您将获得：
- 延迟归还时间的灵活性，最多可延迟30分钟。
- 有资格获得无过多费的退款，退款以GoPocket积分形式发放。
- 可无限次更改您的预订日期和时间。
然而，如果您选择基本套餐，您将不符合以上3项条件。
*请注意，Flex套餐将默认设置为每次往返预订的默认选项。
Flex套餐的费用是多少？
选择Premium Flex套餐将产生5令吉的费用，从而保护您的预订。如果您选择Basic套餐，将不会对您收取任何费用。
Package | Basic | Premium Flex |
Benefits | • 适用延迟归还费用 • 不提供退款 • 不允许更改预订的日期和时间 | • 延迟归还时间最多30分钟 • 提供退款 • 无限次更改日期和时间 |
Fee | 免费 | RM5.00/booking |
如何选择Premium Flex套餐？
Basic和Premium Flex选项将出现在与碰撞损害豁免（CDW）附加页面相同的页面上。按照以下步骤进行更好的说明。
第一步：在您的GoCar应用程序中，点击“Sharing”，然后选择“Return Trip”。
第二步：在选择您喜欢的预订日期和时间后，选择您的车辆，然后点击“Book Now”。然后您将被引导至Value Add-Ons页面，您可以在此选择您的Flex套餐。
既然您知道了Flex套餐的作用，请记得选择一个能为您提供出行灵活性的选项，让您在使用GoCar时轻松无忧。
如果您需要任何帮助，请随时联系我们，电话号码是1300-30-2633，或发送电子邮件至marketing@gocar.my
